Book an Appointment

Appointments System

We now offer a range of appointments for booking on-line.  Please visit our reception to obtain a username and password.

Routine Appointments

Please telephone 0115 9657801 or book online via the link at the top of this page.

You will be offered the next available appointment with your doctor or, if this is not acceptable you will be offered an alternative appointment with the GP Registrar or one of the other doctors.

Routine appointments are allocated 10 minutes of time. If you feel that you only need to talk to a doctor then please ask for a telephone appointment.

 

Urgent Appointments

The practice offers a doctor led telephone triage service for urgent appointments. If you consider that you need to be seen the same day please call the practice before 10.00. You will be asked for a contact telephone number and a brief reason for your request.

Please ensure that you are available on that number to receive the doctor’s call. The doctor cannot keep on trying to contact you if your phone is engaged or unobtainable. The doctor will then discuss with you the problem in more detail and if the doctor considers that you need to be seen you will be offered an appointment for later that day.

Evening Surgeries

These are for patients who have suddenly become ill or who are at work or school.

If you do not fall into one of these categories please book into the weekday morning surgeries.

Home Visits

Please try and come to the surgery whenever possible where the doctor will have better facilities and equipment to examine and treat you.

To request a home visit, please telephone 0115 965 7801 (before 10.00am if possible). Normally the doctor will ring back to take more details.

Cancellations & Reminders

Late For Your Appointment

Appointments are booked at 10 minute intervals. If you arrive late we cannot guarantee that you will be seen.

We aim to see you at your appointed time but please be patient, delays can happen, usually due to emergencies.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Messaging Service

We have a texting service which allows you to receive confirmation of your appointments.

To activate this service please speak to a member of the Reception Team.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

GP Extended Hours

Extra evening and weekend appointments available in local area

You can now book routine GP and nurse appointments in the evening and at weekends.

Pre-bookable appointments are available on various dates between Monday-Friday, 18:30 – 20:00, plus weekends and you can be seen by a GP, nurse or healthcare assistant.

To book your appointment contact the surgery during normal opening hours.

When we are closed

Out-of-hours GP advice is accessed by dialling 111.

Many routine conditions can wait until the practice reopens. If you are unsure if your condition is urgent the NHS direct symptom checker or Choose Well may help you decide.

Walk-in Centre
There are two walk in centres in Nottingham which can deal with minor illness and injury. Details are available here.

Please note that these are nurse led and usually there are no doctors at these sites. If you think you may need a prescription or see a doctor then you may be better off waiting until the practice reopens or dialling 111.

Serious Illness and Major Accident

In case of serious illness or major accident dial 999 or attend the nearest A&E. The nearest accident and emergency to the practice is

Queen’s Medical Centre Campus
Derby Road
Nottingham
NG7 2UH

Teaching and Training

Qualified doctors from the Nottingham Vocational Training Scheme spend periods of four to twelve months gaining experience in general practice. Video recording consultations is an important training tool and you may be asked for permission to video your consultation. You will be advised if recording is scheduled for your consultation and your consent sought. You have the right to opt out.

Medical students regularly attend the practice and sit in with doctors during consultations. If you would rather see your GP without a student then please tell either a receptionist or your doctor.

Occasionally we participate in research projects. If anything to do with research would involve you personally you will be contacted to see if you are willing to take part. You will not be identified in any published results without your agreement.

The nursing team also takes part in teaching and training nursing students.